1. System Qualification:
A system qualification package includes the following documentation as required by customer: FAT and SAT documentation as well as installation, operation, process qualification paperwork. We will provide the necessary support to assist with your equipment qualification process until your system is successfully qualified for production.
2. Customer Device and Process Characterization:
Each device, syringe, and drug product combination is unique. We offer characterization and documentation expertise in co-operation with our customers to set the critical parameters unique to your combination of products.
3. Training:
On-site training for system owners on system operation, equipment maintenance, and data interpretation. Additionally, basic troubleshooting and scientific principles in the analysis will be covered.
4. Extended Warranty:
A standard 6 months (parts/labor) warranty is included. An extended warranty package covers your system for an additional year.
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